Overview
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility
To qualify for a return, your item must be unused and in the same condition that you received it, including original packaging. Items returned due to damage or faults are eligible.
Non-returnable items:
- Sale items
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refunds
Upon receipt and inspection of your return, we’ll contact you. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We replace items if they are defective or damaged. For exchanges, email us at info@ibizareport.com.
Shipping returns
You are responsible for return shipping costs. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance.
Need help?
For questions related to refunds and returns, contact us at info@ibizareport.com.